Routine questions
Use approved information about your services, opening hours and process.
Answer approved service questions and collect consultation requests.
Functions are scoped and reviewed before implementation.
Use approved information about your services, opening hours and process.
Collect the contact information and requirements your team needs.
Scope a booking, callback request or handoff to your team.
Sensitive information, confidentiality and supplier requirements need a separate review. Professional advice, clinical decisions and emergency handling are outside the routine assistant scope.
Tell us how enquiries arrive and what should happen next. We’ll help you scope a practical first step.