Managed AI Receptionist: Answer routine questions
Use your approved services, opening hours and policies as the starting point.
Available for implementation
Managed AI Receptionist
Give your customers a helpful first conversation, even when your team is busy.
What it can do
Managed AI Receptionist: Built around your customer journey.
The exact functions and integrations are agreed before implementation.
Managed AI Receptionist: Collect useful enquiries
Ask agreed questions and capture contact details for your team.
Managed AI Receptionist: Arrange the next step
Connect appointment requests, supported calendar bookings or a team handoff.
Deployment scope
Choose the right channel and handoff.
Receptionist packages include a VPI-provided web number, custom number porting or up to three lines depending on the plan. Country availability, carrier requirements and supported transfers are confirmed during onboarding.
You provide
Services, policies, common questions, routing rules and the tools you use.
We configure
The assistant’s conversation flow, agreed integrations and review process.
You stay involved
Approve the launch experience and decide which requests need your team.
Working internationally
Planning an AI receptionist for an international business.
Bring your country, existing telephone setup, customer languages and typical call volume to the consultation. We confirm number availability and routing before agreeing the scope. A web voice demo illustrates the conversation; it does not confirm that a particular local number or telephone integration is available.
Business hours, time zones and handoffs
Specify the time zone for each location, holiday hours and the person who receives callbacks. Where appointment integrations are included, agree how availability and time-zone differences will be tested. Confirm supported languages and escalation wording before launch.
Review the plan before activation
Compare monthly plans in USD, included minutes and top-ups. Discuss data handling and supplier requirements, then test representative enquiries through the implementation process.
Start with the task that costs you the most time.
Tell us how enquiries arrive and what should happen next. We’ll help you scope a practical first step.
AI receptionist plans from $29/month
80, 280 or 650 included minutes, with a 7-day free trial advertised for receptionist packages.
Essential Guard
$29/month
80 included minutes
- 24/7 answering and spam filtering
- Business FAQs and email summaries
- English baseline
- VPI-provided web number
Growth Partner
$99/month
280 included minutes
- Live calendar booking
- Transfer to one number
- Audio and text transcripts
- English and Spanish
Complete System
$199/month
650 included minutes
- Calendar booking with SMS reminders
- Routing to up to three numbers
- CRM integration and follow-ups
- Multilingual support (10+)
Managed AI Receptionist FAQs
What is included in the setup?
We agree the call types, approved business information, routing, and supported integrations before implementation. Your team reviews the configuration and tests the handoff before launch.
What are the published voice plan allowances?
General receptionist plans list $29 for 80 minutes, $99 for 280 minutes, and $199 for 650 minutes per month. Confirm features and top-ups during onboarding. WhatsApp and custom automation are quoted separately.
Can appointments and transfers be configured?
Supported calendar booking, appointment requests, and transfers are configured according to the selected plan and integration. If a request cannot be confirmed, it should be routed to staff for follow-up.
How are sensitive workflows handled?
Medical arrangements list $199 and $349 tiers with agreed BAA and data-handling scope. Review the actual services, access, retention, and contracts. Administrative assistants do not provide clinical, legal, tax, or other professional advice.
How can we evaluate the service?
Review a live demo and agree a pilot with realistic calls, staff ownership, and acceptance criteria. A seven-day trial is advertised for receptionist packages; activation and account terms are confirmed during onboarding.
For an independent reference on evaluating AI risks, see the NIST AI Risk Management Framework.
Managed AI Receptionist: Map the first conversation
Start by deciding which questions the assistant may answer and which require a person.
Opening hours, location, approved service descriptions, and booking procedures are useful starting points.
Keep the source information current and assign a staff owner who can approve corrections.
A confident voice should never substitute for an accurate policy or a current availability record.
Managed AI Receptionist: Capture a concise and useful request
Ask one question at a time and collect only information that helps the next action.
Read back important contact details and allow corrections.
Distinguish facts confirmed by the caller from assumptions and unanswered questions.
Staff should receive a usable summary rather than an unstructured transcript that requires them to repeat the entire intake process.
Managed AI Receptionist: Keep voice and WhatsApp responsibilities clear
Voice and WhatsApp can support related customer journeys, but they are separately scoped services.
Agree whether a conversation may move between channels, which system owns the record, and who monitors replies.
Do not send a caller into an unattended message thread.
Confirm channel preferences and the appropriate handling of sensitive information before transferring details.
Managed AI Receptionist: Define after-hours ownership
Document opening hours, holidays, the relevant time zone, on-call contacts, and the fallback when the first person does not answer.
A message marked urgent still needs a responsible human queue.
Tell callers what has actually happened: a request received, an attempted transfer, or a confirmed appointment.
Avoid vague promises of immediate attention when coverage has not been arranged.