AI Receptionist Resources and Guides
Answers to help you scope your first assistant.
From choosing a product to going live.
Can I work with VPI from another country?
VPI Concepts works with international clients from Lahore, Pakistan. Share your country and time zone; number availability, language support, integrations and data-handling requirements are reviewed before a project is agreed.
Which currency are receptionist plans priced in?
Published AI receptionist plans and minute top-ups are priced in USD. WhatsApp assistants and custom integrations are quoted separately. Confirm payment arrangements and the complete project scope before activation.
What can I buy today?
A managed AI receptionist or WhatsApp assistant implementation, plus separately scoped workflow integrations.
Do I need to build the assistant myself?
VPI handles the agreed configuration and implementation. You supply business information and review the customer experience.
How long does setup take?
Published receptionist setup times are 1, 3 and 7 business days by plan. We confirm your start date after reviewing the information and integration access needed.
What happens when the assistant cannot help?
We define the handoff process with you. This might be a callback request, a message to your team or another supported route.
Are future products included?
Planned products are not included in current implementations unless separately agreed when available.
How does pricing work?
AI receptionist plans are $29, $99 and $199/month with 80, 280 and 650 included minutes. Medical options and top-up packs are listed on the pricing page. WhatsApp and custom projects are quoted separately.
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AI Receptionist Resources and Guides FAQs
What is included in the setup?
We agree the call types, approved business information, routing, and supported integrations before implementation. Your team reviews the configuration and tests the handoff before launch.
What are the published voice plan allowances?
General receptionist plans list $29 for 80 minutes, $99 for 280 minutes, and $199 for 650 minutes per month. Confirm features and top-ups during onboarding. WhatsApp and custom automation are quoted separately.
Can appointments and transfers be configured?
Supported calendar booking, appointment requests, and transfers are configured according to the selected plan and integration. If a request cannot be confirmed, it should be routed to staff for follow-up.
How are sensitive workflows handled?
Medical arrangements list $199 and $349 tiers with agreed BAA and data-handling scope. Review the actual services, access, retention, and contracts. Administrative assistants do not provide clinical, legal, tax, or other professional advice.
How can we evaluate the service?
Review a live demo and agree a pilot with realistic calls, staff ownership, and acceptance criteria. A seven-day trial is advertised for receptionist packages; activation and account terms are confirmed during onboarding.
For an independent reference on evaluating AI risks, see the NIST AI Risk Management Framework.