Routine questions
Use approved information about your services, opening hours and process.
Explore administrative enquiries and appointment requests after a data-handling review.
Functions are scoped and reviewed before implementation.
Use approved information about your services, opening hours and process.
Collect the contact information and requirements your team needs.
Scope a booking, callback request or handoff to your team.
Sensitive information, confidentiality and supplier requirements need a separate review. Professional advice, clinical decisions and emergency handling are outside the routine assistant scope.
Tell us how enquiries arrive and what should happen next. We’ll help you scope a practical first step.